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Frequent Ask Questions |
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| Q: |
What's my handset's serial number? |
| A: |
You should keep a note of your handsets serial number (known as the
'IMEI'), as it's very handy if the phone is lost or stolen. The number can
normally be found under the battery. You can also get this number
from the phone software, by entering '*#06#'. |
| Q: |
What is my security code? |
| A: |
The security code is a code that prevents your mobile phone from
unathorized use. The security code 12345 is usually supplied with the
phone. You must change the security code before you start using your
phone. Please refer to your user manual for full details on how to
change your security code. Keep the new code secret. If you key in an
incorrect security code five times in succession, the phone will not
accept the correct code for the next five minutes. |
| Q: |
I'm being asked for my PUK. What does that mean? |
| A: |
PUK stands for 'Pin Unlock Code', and has to be entered if you've
locked your SIM by repeatedly entering the wrong PIN code. Normally,
PIN is together with the SIM you purchased. If you're asked for a PUK
code, you've had more goes at guessing your SIM card PIN code than
you're allowed. You'll need to phone your network provider Customer
Services for your PUK code to unlock the SIM. For security reasons, it's
only the network operator that can legally provide you with a PUK
code to unlock your SIM. |
| Q: |
What is 3G? |
| A: |
3G is a generic term covering a range of future wireless network technologies,
including UMTS, GPRS, WCDMA and EDGE. It is loosely
defined, but generally includes high data speed and greater voice
capacity. |
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Mobile Care and Maintinance |
- Use only approved enhancements and compatibles including batteries.
Only qualified personnel should repair the phone. Do not try to
open the phone if you do not know how.
- Keep the phone and it’s accessories out of the reach of small children. It
is not a piece of toy.
- The phone should be shielded from dirt and dust. Do not abuse the
phone by ‘dropping or knocking-over’ because internal circuit boards
may be damaged in the process.
- To avoid the risk of demagnetization, do not place the phone close to
electronic devices for a long time.
- The mobile phone is not water-resistant. Precipitation, humidity and
liquids containing minerals can corrode the electric circuits. If the
phone gets wet, remove the battery and allow the phone to get completely
dry before further use.
- Avoid extreme weather conditions. If the phone is stored in a cold area,
when it warms up, moisture can form inside and damage the electric
circuit boards. On the other hand, high temperature can shorten the life
of electronic devices. It’s battery could be damaged and plastic parts
may melt.
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